Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24x7 by our support team members and the response time is maximum one hour, but it seldom takes more than 20 minutes to obtain support. In contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you like and ask for information regarding any billing or technical problem. In addition, you can read a number of educational articles, which will help you handle the commonest complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more efficient to manage everything in one single location, so we’ve incorporated a ticketing system into the custom-developed Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will permit you to handle the communication with our help desk support staff together with your websites, which means that you won’t need to remember one more sign-on name for another system. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of clicks while you’re browsing the files hosted in your account. Plus, you can search through older tickets using an intelligent search option or take a look at relevant knowledgebase articles, which provide solutions to commonly encountered predicaments. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you.