If you’ve ordered a web hosting package and you have certain enquiries connected with a specific feature/function, or if you’ve faced some difficulty and you need help, you should be able to get in touch with the respective client care staff. All web hosting companies deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because the most effective way to fix a problem most often is to post a ticket. This model of correspondence makes the responses sent by both sides easy to track and enables the client support staff representatives to escalate the issue in the event that, for example, an admin should intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to have no less than 2 separate accounts to get in touch with the client service staff and to actually manage the hosting space. Non-stop signing in and out of different accounts may often be a drag, not to mention the fact that it requires a lot of time for the majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24x7 by our support team members and the response time is maximum one hour, but it seldom takes more than 20 minutes to obtain support. In contrast with some other hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you like and ask for information regarding any billing or technical problem. In addition, you can read a number of educational articles, which will help you handle the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more efficient to manage everything in one single location, so we’ve incorporated a ticketing system into the custom-developed Hepsia Control Panel, which comes with each and every semi-dedicated server account. This will permit you to handle the communication with our help desk support staff together with your websites, which means that you won’t need to remember one more sign-on name for another system. You’ll be able to send a new ticket or to track down the status of an old one with less than a couple of clicks while you’re browsing the files hosted in your account. Plus, you can search through older tickets using an intelligent search option or take a look at relevant knowledgebase articles, which provide solutions to commonly encountered predicaments. The inbuilt ticketing system is closely monitored 24-7-365 with the maximum ticket response time being only 1 hour, so there will always be somebody to help you.