One-Hour Response Guarantee in Web Hosting
Our guaranteed max response time for any technical support ticket that you open or any email that you write is just 60 minutes, even if you contact us on weekends and public holidays. Whatever the nature of your issue or enquiry might be, we’ll lend you a hand momentarily and will supply you with the needed information to resolve any problem with your websites. The actual reply time normally does not exceed fifteen to twenty minutes, so you can just forget about waiting around for hours on end to get a problem fixed or what’s even worse – waiting around all day only to get an answer that more information is necessary while nothing’s sorted out. We’ll offer you assistance in an instant since we are aware of precisely how priceless time can be in the dynamic online realm. The 1-hour reply time guarantee is valid for any billing or technical question that you might have connected with our Linux web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we realize just how important it is to receive well-timed assistance, we promise that you will never need to wait for more than one hour to obtain a reply to any ticket that you submit via your semi-dedicated server Control Panel. In fact, you’ll rarely need to wait for more than 20-30 minutes and this is valid for any issue irrespective of its nature – billing, general or technical. Furthermore, our tech and customer support staff is on duty 24 hours a day, 7 days a week, which means that even in case you post a ticket during legal holidays, you will always get a lightning-fast response, which will contain the answer to an inquiry, the solution to a predicament or the details necessary to sort out an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to waste a whole day waiting around for a response like you would with a lot of other web hosting providers.