There're a lot of web hosting suppliers on the market today, yet most of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the phone. The level of support that you'll receive via this way of communication will vary based on the supplier - several of them provide you with dedicated phone support, while others offer general and customer support only because some issues are more time-consuming and it's quicker to be resolved with a trouble ticket, especially when the situation needs to be escalated. Still, it is good to know that you can always reach your website hosting supplier as there're various small problems that can be taken care of efficiently and in a very timely manner with a telephone call, not mentioning that you will be able to get additional information about the services before you become a client.

Phone Support in Web Hosting

Our web hosting packages feature telephone support fourteen hours per day even on public holidays, so if you don't have an account yet, you will be able to phone us and find out more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so you are able to call the telephone number which is closer to you. In case you're an existing customer, we will help you promptly with any general and billing issues and with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it's much easier speak with a live person and get things done right away. Certainly, some situations cannot be resolved on the phone, so if this is the case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we offer include live phone support for fourteen hours a day. If you're unsure which plan will be suitable for your web sites, you would like to learn more about a package's specs or you need any other kind of information about our solutions, you'll be able to call any of the local phone numbers which we have in the United States of America, the UK and Australia and our customer support agents will assist you. If you currently own an account, you can contact us about sales and general matters, although we're usually able to assist with a variety of tech issues as well. For entirely technical problems you will need to take advantage of our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if the trouble can take additional time to be solved or it has to be escalated to our system administrators.