The support that you will get from your web hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical trouble with an existing account. Timely and clear info about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real hosting provider not from a reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a few days to receive an answer to your query, so your web sites may remain offline for quite some time. Alternatively, a supplier that provides different ways of communication and has a support staff available at any time can assist you right away and help you minimize or completely avoid any downtime and potential losses.

24/7 Customer Support in Web Hosting

The customer and tech support services for our web hosting plans are twenty-four-seven, so you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. If you currently have an account, you'll be able to open a support ticket on top of the other three options for contact. You'll be able to select the most suitable way to contact us based on what your location is or the device you are using. We're able to assist you for more or less any hosting-related query that you have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you could open a ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide include 24/7 customer and technical support, therefore whatever the issue you have, you'll be able to get in touch with us and we'll help you without delay. Our guaranteed reply time for each e-mail message or trouble ticket that you open from your Hepsia hosting Control Panel is only one hour; usually the response time hardly ever is more than 20 min. We also provide phone support with a couple of local numbers globally and a live chat, which means that you can get in touch with us and receive additional information about our services even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you have - payment methods, package specifications, e-mail configuration, hosting account settings, and so on. If you use our services, you will never have a situation where you have to wait for a couple of days to get an issue resolved like you will have to do with many other companies.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server from us, you will be able to contact us 24/7 for any server-related issue or fordifferent problems and / or questions regarding the pre-installed software your server comes with. If you have not obtained a virtual private server plan yet, you are able to learn more information about our services by giving us a telephone call or via the live chat service. For more technical problems, you're able to send an email message or open a support ticket from your billing Control Panel and you will get assistance within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual response time generally does not exceed half an hour. If you'd like to have assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our admins can help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers Hosting

When you aquire a dedicated server through us, you can get in touch with us anytime using a number of channels and the maximum time that you'll need to wait for an answer is up to 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any general questions or you would like to find out about our website hosting services before you order, you can also employ our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. When you need help with third-party software that you can't deploy or operate efficiently, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.