Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
All your assistance requests will be responded to in maximum one hour after the ticket or e–mail was submitted. If your case needs further assistance from a server admin, we’ll direct the trouble ticket or the email to the person on duty, without delay then leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you take advantage of our Optional Managed Services package, any of the tasks included there will be carried out whenever you specify.
A Premium Customer Care Service
Our help desk support staff will be available to you 24x7x365 if you need assistance working with our Online Control Panel or with any of the applications that we pre–install on your behalf on the dedicated server. And if you require assistance tackling the daily administration tasks on your dedicated web hosting server, you can take a glance at the Optional Managed Services package, which includes data backup disk storage space, weekly OS updates, problem troubleshooting and installation services, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Each Linux dedicated hosting server comes with our free–of–charge Online Control Panel, which sports an exhaustive knowledge base plus a group of instructional video tutorials. Whenever you require assistance working with the Online Control Panel, just press the Help or Videos buttons situated in the top right corner.