Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • The Help section incorporated into Souq Hosting’s Online Control Panel offers a selection of help articles and regularly asked questions. Aimed toward fixing any common issue that you may possibly run into, they are compiled by our support team of accomplished technicians.

  • Top quality support service
  • How–To Videos

  • We have compiled a selection of educational video tutorials that visually demonstrate how you can solve a typical problem related to your Linux web hosting account. You can find the training videos in the Help Center section.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • We back up our semi–dedicated servers with a 24/7 customer care service and a sixty–minute ticket response guarantee. Our qualified technical support engineers will be available to you 7 days a week to attend to your queries and to resolve any problem that you could face. Simply submit a trouble ticket from the Help section and we will respond right away.