1 hour ticket response
Prompt assistance is our key responsibility and that is the reason why we’ve got a team of skillful customer service technicians who are eager to provide a rapid solution to any question that you might have. Just send your customer support ticket from your Online Control Panel and we’ll respond back to you within one hour at the latest. Actually, we strive hard and aim for a twenty–minute response time.
A Topflight Help Desk Support Service
Our help desk team representatives have enormous experience in the Linux web hosting niche and are practiced enough to provide a swift solution to your problem. If, however, the issue at hand is not within the competence of a technical support engineer, the technical support ticket will be forwarded to a programmer or sysadmin for additional investigation.
An Intuitive Help Center
To help you find a quick tip on how to use a certain feature, we have integrated a truly user–friendly Help Center section in the Online Control Panel. You can search through a large selection of web hosting account administration articles and website management articles, explore our F.A.Q. database or check out our educational video tutorials.